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Alliance Ground International · 1 month ago

Airline Account Manager - Cargo Operation

San Francisco, CA

Full-time

Onsite

Mid Level

$70K/yr - $70K/yr

3+ years exp

Alliance Ground International is a company specializing in airline services, and they are seeking an Airline Account Manager for Cargo Operations. The role involves managing cargo account operations, ensuring compliance with regulations, and providing oversight for ground handling services while maintaining customer satisfaction.

AutomotiveFreight ServiceLogistics

Responsibilities

Managing, directing and coordinating all activities relating to cargo account operations

Establish, implement and maintain all departmental policies and procedures

Responsible for the work accomplished in the carriage of cargo process

Provide for the oversight and provisioning of ground handling services related to cargo operations

Coordinate with Company personnel, customers, third party service providers and applicable government agencies

Conduct periodic audits on all Company cargo operations

Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc

Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained

Evaluate training and performance records of employees

Maintain the Hazardous Materials Training Program for all applicable employees

Develop and implement policies and procedures for the safe and efficient handling of ULDs

Lead by example to deliver consistently great service to our customers

Ensure compliance with all Company safety and security procedures

Maintain, monitor and report on agreed key performance indicators (KPI's)

Conduct full investigations on irregularities, accidents or complaints

Drive consistency and standards by ensuring clear communications at all levels

Ensure all agreed training is completed and documented

Build and maintain relationships with stakeholders, internal and external

Resolve issues/conflicts in a timely manner

Ensure efficient operation of inbound and outbound flights

Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others

Able to meet the Station's attendance policy

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Qualification

Warehouse management experiencePeople management skillsMicrosoft Office proficiencyConflict resolutionMultitaskLift 50-70 lbsAdhere to safety practicesCommunication skillsDetail-oriented

Required

Effective people management and planning /organizational skills

Customer focused and analytical with good judgment

Able to work under pressure and a team player

Ability to deal with conflict and resolve issues

Intermediate computer skills with working knowledge of Microsoft Office programs

Excellent English verbal and written communication skills

Must be able to handle stress in a fast-paced environment and ensure deadlines are met

Ability to concentrate on detail

Ability to lift 50-70 lbs

Adhere to safety practices and programs

Ability to multitask

Good communication skills

Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience

Valid US driver's license

Successful completion of required airport badging process and pre-employment drug screen is required