Director, Global Client Services Communications jobs in United States
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Visa · 7 hours ago

Director, Global Client Services Communications

positionMiami, FL
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$129K/yr - $234K/yr
date10+ years exp

Visa is a world leader in payments and technology, seeking a Director of Global Client Services Communications to join their Corporate Communications Team. This role is responsible for developing strategic communications initiatives that enhance the brand and foster client engagement, while also advising senior leadership on best practices and driving internal and external communication strategies.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Develop and implement a comprehensive communications strategy for Visa Client Services that aligns with the business priorities
Partner with cross-functional teams to create a unified narrative that highlights the impact client services for both internal and external audiences
Drive storytelling that amplifies Client Services’ industry leadership, innovation, and impact
Elevate Visa’s global client presence by orchestrating impactful external communication strategies, inclusive of compelling content for external events to showcase Visa’s thought leadership and priorities across Client Services
Drive internal communication strategies and execution, inclusive of internal messaging frameworks, leadership talking points, organizational announcements, town halls and internal campaigns for key CS initiatives
Oversee the development and delivery of clear, consistent client communications that connect with client audiences and reinforce commitment to client success
Advise senior leadership on communications best practices, emerging trends, and opportunities for differentiation in the marketplace
Develop and deliver client messaging for reactive incident support, as needed, as part of Visa’s larger Global Crisis Communications framework
Support Global Client Services on communications to support client relationship management around sensitive issues
Support Global Client Services team with oversight of messaging and templates for consumer and cardholder matters, as well as potential reputational issues
Establish measurement frameworks to assess communication effectiveness and enhance continuous improvement

Qualification

Strategic communicationsClient communication strategiesCrisis communicationPublic RelationsStakeholder managementBrand narrative developmentData-driven insightsMentoring communications teamsInnovative communication platformsContinuous improvement

Required

10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10+ years of progressive experience in communications, with a proven track record in client communication strategies and external communications at an executive leadership level
Bachelor's or master's degree in communications, Public Relations, Marketing, or a related field
Proven ability to engage and collaborate with executive leadership, fostering trust and alignment across the organization
Demonstrated executive presence, with the vision and confidence to represent the organization at the highest levels
Exceptional influence and stakeholder management skills, enabling the advancement of strategic initiatives and partnerships
Track record of building compelling brand narratives that resonate with diverse internal and external audiences
Extensive experience in designing and executing enterprise-wide communication strategies that drive measurable impact
Expertise in crisis communication and reputation management, navigating complex issues with integrity and agility
Advanced proficiency in leveraging data-driven insights to refine messaging and maximize reach and engagement
Skilled in cultivating innovative communications platforms, including digital, social, and multimedia channels
Strong background in mentoring and developing high-performing communications teams, fostering a culture of excellence and creativity
Commitment to continuous improvement and staying ahead of emerging trends in communications, branding, and stakeholder engagement

Benefits

Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program

Company

Visa

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Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
dateFounded in 1958
location
Foster City, California, USA
people-size10001+ employees
web-link
https://www.visa.com

H1B Sponsorship

Visa has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO

Leadership Team

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Ryan McInerney
Chief Executive Officer
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Chris Suh
EVP & Chief Financial Officer
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