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Bakelite · 1 month ago

Customer Service Specialist (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$65K/yr - $85K/yr

Bakelite is a company dedicated to creating sustainable and innovative chemistry solutions. The Customer Service Specialist will be the primary contact for all order-related activities, ensuring customer satisfaction and loyalty while collaborating with various teams to meet business priorities.

ChemicalIndustrialManufacturing

No H1B

Responsibilities

Serve as prime contact for order related activities

Build and maintain business relationships with customers through multiple communication channels

Work with associates within his/her department and across the organization to achieve optimal customer satisfaction

Input new order requests and manage modifications and cancellations for both manual and electronic orders communications

Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment

Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements

Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures

Facilitate actions between multiple departments to meet customer specific needs

Inform sales representatives of current customer activity and order statuses as appropriate

Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner

Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated

Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction

Cross-train and provide backup for other customer service team associates as required

Manage customer invoice process, as needed

Participate in both internal and external order management audits

Qualification

Customer oriented mindsetCommunication skillsOrganizational skillsMicrosoft ExcelMicrosoft WordSAP experienceTeam collaborationAdaptabilityDetail oriented

Required

Bachelor's degree or equivalent combination of education and experience

Should have strong oral and written communication skills

Ability to work effectively in a fast paced, international, multicultural environment

Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities

Customer oriented mind set

Ability to work well with others to accomplish common goals

Experience working with Microsoft Excel and Word

Preferred

SAP experience is a plus

Benefits

Competitive compensation

Robust benefits

Company

Bakelite

Based in Atlanta, Georgia, Bakelite Synthetics is a leading global integrated producer of thermoset specialty resins, solutions and engineered thermoset molding compounds serving a variety of segments and end markets across geographies.

Founded in 1907