EPITEC · 10 hours ago
Claims Management Specialist
Englewood Cliffs, NJ
Contract
Onsite
Mid Level
3+ years expEPITEC is seeking a Claims Management Specialist to support their Product Safety/Product Liability Department. The role involves direct claim handling, customer contact, and overall claims management to ensure timely reporting and resolution of claims.
Information TechnologyStaffing Agency
Responsibilities
Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators
Generate daily/weekly/monthly reports, with analysis and recommendations
Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
Ensure that all projects have required documentation as they move through the project tollgates
Communicate to Product Liability leadership on project status and escalation/decision points
Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks
Pending Claim Management, KPI & TAT Management – Claim registration to closure
Product Verification
Liability Assessment by reviewing diagnosis results
Reporting on high-profile claims to the leadership
Qualification
Required
3-5 years of hands-on claims management & customer care experience
Expertise in MS, Excel, and PPT
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning and project development experience
Experience working with and influencing cross-functional teams
Experience working in a complex and wide organization and department
Takes project ownership and possess leadership qualities with an entrepreneurial approach
Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
Communicate professionally both verbally and through written correspondence
Explain reports and analysis to all levels of the organization
Ability to think analytically and deep attention to detail
Initiative and 'can do' attitude, Ownership with Initiative
Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented
Customer service focus with excellent relationship management skills
Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
Demonstrated ability to interact with peers, supervisors, managers and senior management
Team oriented, but able to work independently and manage multiple tasks
Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner
Capability of storytelling visually and speaking to small groups 5-10 people
Bachelor's Degree (or equivalent experience)
Preferred
Experience working within the insurance and/or home appliance industry a plus
Experience with product development or testing a plus
Claims Adjuster License a plus
Project management skills advantageous
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase