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Arkansas Federal Credit Union · 4 weeks ago

Senior Financial Service Representative III

Little Rock, AR

Part-time

Onsite

Mid, Senior Level

$27.50/hr - $27.50/hr

4+ years exp

Arkansas Federal Credit Union is the largest credit union in the state, focusing on employee engagement and outstanding service. The Senior Financial Service Representative III will serve as a financial expert to help members achieve their financial goals while coaching and training branch staff to enhance member service.

Banking

Comp. & Benefits

Responsibilities

Build positive relationships and earn member trust to retain long-term connections

Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal

Use a proven model to identify members needs in order to make financial recommendations

Member account maintenance

Guide and assist members and business partners through loan applications and other member requests

Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress

Assist in the hiring of branch personnel

Handle difficult situations that may arise outside of the scope of other branch personnel

Qualification

Financial industry knowledgeCustomer service experienceCoachingTrainingTechnological proficiencyRelationship building

Required

Minimum of 4 years' related customer service experience

High school diploma or equivalent

Knowledgeable of financial industry models and products

Friendly, conversational and trustworthy

Technologically proficient

Passionate and sincerely concerned for others

Benefits

NO weekends!

Opportunity to make a difference in the lives of our members, team & communities

Learning and development opportunities

Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees

Medical, dental, vision & life insurance

Long- & short-term disability

401(k) with employer match plus additional pension plan at $0 cost to employee

Tuition reimbursement

4 weeks paid time off plus 11 paid holidays in the first year

Advancement opportunities

Arkansas Federal Credit Union membership

Company

Arkansas Federal Credit Union

Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members.

Founded in 1956

Little Rock, AR, US

201-500 employees