NEOGOV · 1 month ago
Senior Unified Communications Engineer
Castle Rock, CO
Full-time
Onsite
Senior Level
$97K/yr - $146K/yr
5+ years expNEOGOV is seeking a Senior Unified Communications Engineer to maintain, configure, and support the Unified Communications environment. The role involves system design, project implementation, and collaboration with various stakeholders to optimize communication services and ensure security and performance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Ensure successful delivery to support strategic planning and initiatives
Improve organizational performance, and advance progress towards Douglas County Government goals
Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications
Carry out maintenance/upgrades on all Unified Communications infrastructure and end points
Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems
Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools
Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders
Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services
Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience
Lead the development and delivery of training relevant to area of expertise
Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs
Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
Manage Unified Communications system logging and provide performance metrics
Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems
Manages accurate inventory of telecom related circuits and devices
Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems
Offers advanced knowledge and experience in the area of Unified Communications
Assists with wiring/cabling management program for County used systems and devices
Supports material and labor requirements for expansion, relocation, and special event needs
Also performs special projects and other duties as assigned
Qualification
Required
A Bachelor's Degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required
At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration
This position requires successful completion of a criminal background check including fingerprinting through a national database
Must possess a valid Colorado Driver's License upon hire, with complying insurance
Review of motor vehicle record is required at time of hire and periodically throughout employment
Benefits
Medical/Dental/Vision
10 ½ paid holidays each year + a floating holiday
9 hours of paid vacation per month
8 hours of paid sick time per month
Medical insurance employees can choose from three plan options: United Healthcare Doctors Plan, United Healthcare HDHP Plan or United Healthcare Choice Plus Plan.
Life insurance 1.5 times employee salary at no cost to employee
Short-term and long-term disability at no cost to employee
Mandatory retirement – defined contribution of 8% - matched at 8%
Annual performance reviews with potential for an increase
Dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase