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Millennium Systems International · 4 weeks ago

Business Support Specialist- Salon and Spa space

United States

Full-time

Remote

Entry Level

$38K/yr - $40K/yr

2+ years exp

Millennium Systems International is a dynamic software company based in Parsippany, NJ, focused on providing innovative management software for the beauty and wellness industry. The Business Support Specialist role involves assisting clients with inquiries, troubleshooting product issues, and providing training to ensure customer success.

BeautyInformation TechnologySaaSSoftware

No H1B

Responsibilities

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions

Support and training are provided to clients via phone, email, and live chat

We embrace active listening skills to understand and advocate for our customer’s needs

You will document the issue in Salesforce and offering a resolution, so our clients are successful

You will stay up to date on Meevo product knowledge and internal business processes

You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios

Qualification

SalesforceProblem-solvingBeauty Industry KnowledgeCommunication skillsMulti-taskingAnalytical skillsCustomer serviceTime managementAdaptabilityTeamwork

Required

Bachelor's degree or Associates Degree with 2 years of experience

Ability to type greater than 35 wpm

Reliable Internet Service Provider

Excellent communication skills

Passion for technology and helping people

Strong verbal and written communication skills

Excellent communication skills with the ability to build quick rapport

A people person. Must be able to control a conversation and be personable

Enjoy working directly with customers in a fast-paced environment

Logical, analytical, and problem-solving skills

Ability to learn new software/ hardware and adapt to changes in technology

A self-starter that can work independently and as a team member

Ability to multi-task

Has great time management skills

Preferred

Salesforce exp a plus!

Beauty Industry Knowledge a plus

Benefits

Paid Time Off (PTO) and Holidays

Medical, Dental, and Vision Benefits

Life Insurance

Long-Term and Short-Term Disability Insurance

401(k) Retirement Plan

Learning & Development Opportunities

Company

Millennium Systems International

Millennium Systems International is the leading business management software provider for the beauty and wellness industry, built on over three decades of insight, innovation, and disruption.

Founded in 1987

Parsippany, New Jersey, USA

201-500 employees