Living For Tomorrow · 1 month ago
Remote Roadside Assistance Bilingual
United States
Full-time
Remote
New Grad, Entry Level
$12/hr - $12/hr
0+ years expLiving For Tomorrow is a company specializing in customer service, and they are seeking a Remote Roadside Assistance Bilingual agent. The role involves providing 24/7 support for roadside assistance requests, coordinating with service providers, and assisting customers in emergency situations.
Telecommunications
Responsibilities
24/7 service of inbound calls for roadside assistance and other service requests from clients’ customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
Place outbound calls to the list of clients’ service providers to secure appropriate towing assistance to resolve the customer’s needs
Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes
Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
Probe to identify the needs of the customer based on the vehicle’s inoperable situation
Identify the customer’s location using Google Maps and other client tools
Provide policy coverage details based on the specific client program
Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
Provide status updates to customers calling after the initial request for assistance was processed
Qualification
Required
Must be able to speak fluent Spanish and English
Great communication skills
USB Hardwired Headset with phone-quality audio required
Must maintain the most recent version of Windows 11 (fully patched with no pending updates)
Company
Living For Tomorrow
Living For Tomorrow LLC is a virtual call center. Helping Men, Women & Students connect with work from home jobs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase