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TruSummit Solutions · 1 month ago

Salesforce Engagement Lead / Project Manager

United States

Full-time

Hybrid

Mid, Senior Level

3+ years exp

TruSummit Solutions is a young, energetic, fast-growing Salesforce Implementation Partner headquartered in Pittsburgh, PA. The Salesforce Engagement Lead/Project Manager will lead Salesforce implementation projects, ensuring successful delivery and alignment with clients' business objectives while fostering collaboration across teams.

ConsultingCRMProject Management

No H1B

Responsibilities

Serve as primary lead on client projects, project activities, and facilitate client stakeholder engagement to ensure successful execution and delivery

Develop and implement relevant project management methodologies, standards, and processes to enhance project efficiency and effectiveness

Work closely with delivery team leads and senior management to ensure high levels of client satisfaction

Align to and champion TruSummit’s Delivery Process framework with the PM team

Provide expert guidance and support to project managers throughout the entire project lifecycle, including planning, execution, and monitoring, to ensure successful delivery of client projects

Identify, assess, and mitigate project risks, promptly resolving any escalated issues to minimize disruptions and maximize project outcomes

Collaborate closely with leadership to align TruSummit's strategic goals and objectives, ensuring project activities contribute to overall organizational success

Define and track key performance indicators (KPIs) for projects, providing regular reports and updates to leadership (internal and external)

Lead and mentor project managers, fostering their professional growth through guidance, training, and constructive performance feedback

Work with resourcing manager(s) to conduct resource planning and allocation to optimize project staffing

Foster strong relationships with internal and external stakeholders, proactively managing expectations and ensuring effective communication throughout project lifecycles

Serve as an escalation point for project resources and stakeholders

Qualification

Salesforce implementationProject managementLeadershipProfessional Services experienceAgile methodologiesMicrosoft Office 365Customer-facing skillsCommunication skillsOrganizational skills

Required

Bachelor's or Master's degree in a relevant field. (e.g., Business Administration, Computer Science, Project Management)

3+ years of experience leading enterprise software implementation projects or managing a team of project managers

3+ years relevant industry experience in Professional Services Project Management

Strong leadership abilities, with the capacity to drive project success and manage teams through change

Proven experience in project management, specifically with Salesforce implementations or related CRM systems

Demonstrated ability to quickly earn the trust of sponsors and key stakeholders, set direction and approach, resolve conflicts, deliver tough messages, and execute with limited information and ambiguity

General familiarity with Salesforce platform capabilities, features, and best practices

Proficiency (routinely and comfortably uses) Microsoft Office 365 products, specifically Microsoft Excel, PowerPoint, etc

Excellent customer-facing skills, professional presence, and entrepreneurial attitude

Knowledge and experience with formal delivery methodologies. (Agile, SCRUM, Waterfall)

Strong written and verbal communication skills

Self-motivated, self-directed, highly organized, strong attention to detail

Ability to prioritize tasks, work on multiple assignments, and manage ambiguity