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Velonex Technologies · 1 month ago

IT Support Technician Level II

San Antonio, TX

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

3+ years exp

Velonex Technologies is a company recognized for its excellence in IT services, and they are seeking an IT Support Technician Level II to join their team. In this role, you will provide technical assistance for computer hardware and software, resolve technical issues for clients, and manage IT infrastructure while adhering to security policies.

Cloud ComputingCloud Data ServicesConsultingCyber SecurityInformation TechnologyTechnical Support

Responsibilities

Responsible for supporting end-users onsite for our corporate users. Function as level 2 with level 1 help desk support

Manage client's IT infrastructure including Servers, Workstations, and mobile devices. Adheres to and implements security policies, user on-boarding and off-boarding

Identify, research, and resolve Level I support tickets using User Support tools and processes

Escalate issues, when necessary, within departmental guidelines and processes for resolution

Maintain and support client operating systems and end-user software using remote administration tools

Maintain, update, analyze, troubleshoot, and repair computer, network, and printing systems/hardware

Able to create and maintain procedures, documentation, and reports. Detailed records are vital

Willing to work after hours when needed

Qualification

Microsoft 365NetworkingActive DirectoryAzureTroubleshootingVMwareCommunication skillsProject Management

Required

3+ years of experience with Microsoft 365, Microsoft desktop and server systems, Active Directory, and Azure

3+ years of Networking - TCP/IP, DNS, DHCP, Routing, VPN, Wireless networks, and Firewalls (Ubiquity, FortiGate)

Knowledge of Storage arrays, backup and replication solutions, monitoring systems

Proven ability to troubleshoot hardware, software, and network issues quickly and effectively

Experience in troubleshooting technical issues at a higher level

Candidates must currently reside within 30 mins of San Antonio, TX

This position will require on-site travel to support our clients in the San Antonio area as needed

Willing to work after hours when needed

The candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills