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Synthesia · 8 hours ago

Revenue Enablement Manager - Onboarding

New York, United States

Full-time

Onsite

Senior Level

$160K/yr - $200K/yr

7+ years exp

Synthesia is on a mission to simplify video production through their AI video communications platform. The Revenue Enablement Manager - Onboarding will own the strategy and execution of onboarding programs, ensuring new hires reach full productivity and supporting career progression for tenured employees.

Artificial Intelligence (AI)Content CreatorsGenerative AISoftwareVideoVideo Editing

Responsibilities

Partner with CRO, SDR/Sales leadership, RevOps, Product, and PMM to ensure onboarding and readiness programs align with GTM strategy

Act as a strategic advisor on ramp productivity, skill gaps, and field readiness

Work directly with revenue leaders to design programs that elevate new-hire performance and support structured career advancement

Build, own, and continuously improve the global onboarding program for revenue roles (SDRs, AEs, CSMs as needed)

Develop role-specific onboarding paths that ramp new hires to productivity quickly and consistently

Deliver live sessions, manage LMS content, and maintain a structured onboarding calendar

Define clear success metrics and certification checkpoints for new hires

Design and manage promotion readiness frameworks for SDRs and AEs, including competency models, skill certifications, and manager-led coaching

Build structured learning paths and practice-based assessments (mock calls, messaging certifications, demos, roleplays)

Partner with leaders to ensure promotion criteria are consistent, fair, and aligned with performance expectations

Track progress and support managers with insights to guide rep development

Shadow new hires, observe calls, and gather feedback to continuously refine onboarding content

Identify common ramp blockers and skill gaps, and embed solutions into onboarding and readiness curricula

Build playbooks, tool guides, and learning modules that support both new hire ramp and ongoing development

Partner with RevOps/Sales Ops to maintain LMS infrastructure and streamline readiness workflows

Drive adoption of tools used in onboarding (e.g., LMS, Gong, Outreach, Salesforce)

Identify opportunities to use AI and automation to create scalable, personalized learning experiences

Track ramp time, certification completion, performance benchmarks, and readiness indicators

Use data to refine programs, update competency frameworks, and guide reinforcement

Report on onboarding and promotion-readiness outcomes to senior leadership

Qualification

Onboarding program managementCurriculum developmentSalesforce proficiencySaaS experienceLMS platformsData analysisAdult learning principlesInfluencing skillsCross-functional collaboration