City Wide Facility Solutions · 5 months ago
Night Manager or Contract Compliance Manager
Chicago, IL
Full-time, Contract
Onsite
Mid Level
$50K/yr - $65K/yr
3+ years expCity Wide Facility Solutions is actively seeking a Night Manager or Contract Compliance Manager for their franchise location in Chicago Shores. The Night Manager is responsible for ensuring high standards of quality control across all business operations, focusing on client satisfaction and effective collaboration with Independent Contractors.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Develop and Maintain Relationships: Build strong, productive partnerships with ICs and in-house labor by clearly conveying client needs, collaborating to resolve issues, and supporting their success
Quality Assurance & Scope Review: Oversee and enforce quality standards through regular review of the scope of work, detailed inspections, and ongoing monitoring to ensure both retention of current business and acquisition of new accounts
Communication & Reporting: Provide daily updates and urgent issue notifications to the Facility Solutions Manager through nightly recaps and proactive outreach. Communicate efficiently to facilitate quick resolution of complaints, requests, and operational concerns
Contractor Management: Recommend assignments, coach contractors to meet company and client standards, and make staffing decisions when performance does not meet expectations
Operational Policy Execution: Implement all core City Wide policies (such as New-Start Policy, Customer Complaint Policy, Four Star Policy) to drive consistency, compliance, and continuous improvement
Inspection & Compliance: Conduct thorough inspections, respond to new client starts or VIP needs, and ensure all sites adhere to client policies and use approved equipment and tools
Client Satisfaction & Positive Culture: Take ownership of client satisfaction at every step, foster a positive work environment, and champion City Wide's vision by supporting service partners and collaborative success
Other Duties: Assume additional responsibilities as necessary to uphold operational excellence and company values
Qualification
Required
Minimum 3 years in management, preferably coaching or leading teams across multiple sites within commercial or janitorial services
High school diploma or equivalent; industry experience highly valued
Excellent planning, organization, attention to detail, and communication
Comfortable with MS Office and standard internet tools
Innovative, committed to continuous improvement, able to work both independently and within a team, reliable problem-solver
MS Office, Internet skills required
Benefits
A monthly QSEHRA health reimbursement to support your medical premiums and qualified healthcare expenses
Access to dental and vision coverage through nationally recognized carriers, with the option to enroll at competitive group rates
A company-sponsored 401(k) plan with matching
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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