Chase · 1 month ago
Senior Product Associate - (CAE) Consumer Deposit Digital AO
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is one of the world’s most innovative financial organizations, and they are seeking a Senior Product Associate to join their Assisted and Online Account Opening Team. This role involves leveraging expertise in product development and optimization to create innovative products and improve existing offerings through user research and collaboration with cross-functional teams.
BankingFinancial Services
Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Manages key relationships by working with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, further integration with recommendation engine, and drive results
Communicates effectively and often by being vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences
Acts a center for knowledge and has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change
Demonstrates technical and customer problem solver skills, by asking questions and define the problem and where our platform sits in the Chase ecosystem
Understands the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements
Experience driving change within organizations and managing stakeholders across multiple functions
Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
Good team player and leader inspires action and performance of their team and builds credibility across the enterprise
Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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