Endurance IT Services ยท 1 month ago
Business Analyst (QA\/UAT)
Richmond, Virginia, United States
Full-time
Onsite
Mid Level
$60K/yr - $80K/yrEndurance IT Services is a company that provides Managed IT Services, Cybersecurity Solutions, and IT Consulting. They are seeking a Business Analyst (QA/UAT) to lead User Acceptance Testing and quality assurance efforts while ensuring effective project execution through communication and data-driven insights.
Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
Responsibilities
Lead UAT & QA execution (primary focus)
Build, run, and maintain UAT and regression test plans for new features and releases
Write clear test cases and acceptance criteria tied to real user workflows
Execute tests across web/app/API surfaces; document results, defects, and risk levels
Partner with Product and Engineering to triage issues, confirm fixes, and sign off on readiness
Improve the UAT process over time (coverage, repeatability, automation opportunities, documentation)
Document current-state business and user workflows end-to-end
Identify gaps, edge cases, dependencies, and handoff risks
Help define future-state workflows as new features are introduced
Turn business needs and stakeholder input into precise, implementable artifacts: user stories, acceptance criteria, workflow diagrams, and testable requirements
Clarify ambiguity early to prevent rework and reduce cycle time
Assist PMs by highlighting impact vs. effort tradeoffs, dependencies, and user risk
Help keep backlogs clean, well-scoped, and testable
Define success metrics with PMs (KPIs, operational measures, adoption signals)
Track pre/post-release performance and surface trends or regressions
Provide clear insights to guide improvements
Support launch readiness with lightweight training materials, internal FAQs, and release notes
Help internal teams (ops, client success, sales) understand what changed and why
Capture feedback during rollout and drive follow-up fixes or enhancements
Qualification
Required
Lead UAT & QA execution (primary focus)
Build, run, and maintain UAT and regression test plans for new features and releases
Write clear test cases and acceptance criteria tied to real user workflows
Execute tests across web/app/API surfaces; document results, defects, and risk levels
Partner with Product and Engineering to triage issues, confirm fixes, and sign off on readiness
Improve the UAT process over time (coverage, repeatability, automation opportunities, documentation)
Document current-state business and user workflows end-to-end
Identify gaps, edge cases, dependencies, and handoff risks
Help define future-state workflows as new features are introduced
Turn business needs and stakeholder input into precise, implementable artifacts: user stories, acceptance criteria, workflow diagrams, and testable requirements
Clarify ambiguity early to prevent rework and reduce cycle time
Assist PMs by highlighting impact vs. effort tradeoffs, dependencies, and user risk
Help keep backlogs clean, well-scoped, and testable
Define success metrics with PMs (KPIs, operational measures, adoption signals)
Track pre/post-release performance and surface trends or regressions
Provide clear insights to guide improvements
Support launch readiness with lightweight training materials, internal FAQs, and release notes
Help internal teams (ops, client success, sales) understand what changed and why
Capture feedback during rollout and drive follow-up fixes or enhancements
Releases ship with high UAT coverage and low post-release defects
Stakeholders consistently say testing is organized, transparent, and reliable
Engineering gets clear, minimal-back-and-forth requirements + reproducible bugs
Backlogs stay well-groomed, testable, and aligned to priority outcomes
Rollouts are smooth, with teams equipped to support clients immediately
Jira (tickets, stories, defects)
Confluence (process + test documentation)
Postman / Swagger (API testing)
Excel / MSFT Products (test tracking, analysis)
Preferred
Basic SQL or BI tools a plus for impact analysis
Company
Endurance IT Services
Endurance IT Services is an IT company offering computer networking services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
Company data provided by crunchbase