TechData Service Company, LLC · 2 weeks ago
ServiceNow Business Analyst, Fully Remote – BB648
United States
Full-time
Remote
Entry, Mid Level
$40/hr - $40/hr
2+ years expTechData Service Company, LLC is seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for their Call Center operations. This role involves collaboration with global teams and focuses on ensuring smooth project execution and managing testing processes.
AdviceData ManagementHealth CareProfessional Services
Responsibilities
Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module
Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution
Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)
Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)
Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow
Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs
Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders
Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions
Document weekly status reports and communications using Microsoft PowerPoint and Excel
Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives
Qualification
Required
Solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory
Experience working on complex IT-led projects across multiple workstreams
Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations
Fluent in Spanish
Flexibility to work across various time zones to align with global project teams
Proven experience leading architectural reviews and engaging with relevant review boards
Business Analysis: 2 years
ServiceNow: 2 years
Preferred
Familiarity with ServiceNow Contact Center solutions is a plus
Proficiency in Portuguese is a plus but not required
Health care: 1 year
ServiceNow Implementations: 1 year
Supply Chain IT: 1 year
ServiceNow's Customer Service Management (CSM) solution: 1 year
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
TechData Service Company, LLC
TechData Service Company, LLC (TechData) is a well-known provider of talented IT and data science professionals.
51-200 employees
H1B Sponsorship
TechData Service Company, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (41)
2024 (48)
2023 (40)
2022 (75)
2021 (140)
2020 (100)
Funding
Current Stage
Growth StageCompany data provided by crunchbase