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Berkshire Hathaway GUARD Insurance Companies · 1 month ago

Support Services Manager

US-PA-Wilkes Barre

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $70K/yr

5+ years exp

Berkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services. The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team, ensuring high-quality logistical, administrative, and facilities-related services across the organization.

Commercial InsuranceFinancial ServicesInsuranceLife Insurance

Responsibilities

Supervise, mentor, and develop Support Services Representatives

Manage staffing schedules, performance evaluations, and training programs

Foster a culture of accountability, service excellence, and continuous improvement

Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics

Ensure timely and accurate execution of support services across multiple office locations, if applicable

Monitor service levels and implement corrective actions when needed

Manage scanning and data entry of checks received by the organization

Prepare and process deposits for all checks dispositioned by the administrative accounting team

Maintain provider files, ensuring accuracy and timely updates

Perform direct draft and deposit data entry in coordination with the accounting team

Ensure compliance with internal controls and confidentiality standards related to financial data

Identify and implement process enhancements to improve operational efficiency and reduce costs

Develop and maintain standard operating procedures (SOPs) for all support services functions

Lead cross-functional initiatives to align support services with organizational goals

Build and analyze process flow documents to improve workflows and customer experiences

Manage relationships with external vendors for supplies, shipping, catering, and facilities services

Negotiate contracts and monitor vendor performance

Develop and manage the Support Services budget, including forecasting and cost control

Oversee logistics for internal meetings, executive events, and company-wide gatherings

Ensure high-quality catering, room setup, and technical support for events

Serve as the primary point of contact for internal departments regarding support services

Communicate service updates, changes, and expectations clearly and proactively

Address escalations and ensure timely resolution of service-related issues

Qualification

Operational OversightProcess ImprovementVendor ManagementTeam LeadershipAccounting OperationsMicrosoft OfficeAnalytical SkillsLean/Six SigmaCommunication SkillsInterpersonal SkillsProblem-Solving Skills