BKF Engineers ยท 4 weeks ago
IT Help Desk Technician II
Newport Beach, California, United States
Full-time
Hybrid
Mid LevelBKF Engineers is seeking an IT Help Desk Technician II to join their dynamic team. In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining the organization's IT infrastructure.
Civil Engineering
Responsibilities
Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users
Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate
Oversee the installation, configuration, and upgrading of systems, applications, and peripherals
Develop and maintain documentation for IT processes, procedures, and troubleshooting guides
Monitor and manage help desk ticketing system to ensure timely responses and resolutions
Mentor and train junior help desk staff in best practices and technologies
Implement and assist in IT projects including installations, upgrades, and migrations
Stay up-to-date with the latest technologies to efficiently support users and enhance systems
Qualification
Required
Exceptional technical assistance skills
Ability to troubleshoot complex issues
Experience in providing Tier 1 and Tier 2 technical support
Knowledge of hardware, software, and networking
Experience in installation, configuration, and upgrading of systems, applications, and peripherals
Ability to develop and maintain documentation for IT processes and procedures
Experience with help desk ticketing systems
Mentoring and training skills for junior staff
Ability to implement and assist in IT projects
Up-to-date knowledge of the latest technologies
Company
BKF Engineers
BKF Engineers provides engineering, surveying, and land planning services for architects, commercial and residential developers, colleges and universities, cities and counties, governmental agencies, hotels, health care facilities, and large corporations.
Founded in 1915
501-1000 employees
H1B Sponsorship
BKF Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David LaVelle
CEO Emeritus
Greg Hurd, PE, PLS
President & Chief Executive Officer
Recent News
The North Bay Business Journal
2023-07-29
Company data provided by crunchbase