IT Help Desk Technician II jobs in United States
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BKF Engineers ยท 4 weeks ago

IT Help Desk Technician II

BKF Engineers is seeking an IT Help Desk Technician II to join their dynamic team. In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining the organization's IT infrastructure.

Civil Engineering
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users
Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate
Oversee the installation, configuration, and upgrading of systems, applications, and peripherals
Develop and maintain documentation for IT processes, procedures, and troubleshooting guides
Monitor and manage help desk ticketing system to ensure timely responses and resolutions
Mentor and train junior help desk staff in best practices and technologies
Implement and assist in IT projects including installations, upgrades, and migrations
Stay up-to-date with the latest technologies to efficiently support users and enhance systems

Qualification

Technical troubleshootingIT infrastructure maintenanceHelp desk supportDocumentation developmentMentoring junior staff

Required

Exceptional technical assistance skills
Ability to troubleshoot complex issues
Experience in providing Tier 1 and Tier 2 technical support
Knowledge of hardware, software, and networking
Experience in installation, configuration, and upgrading of systems, applications, and peripherals
Ability to develop and maintain documentation for IT processes and procedures
Experience with help desk ticketing systems
Mentoring and training skills for junior staff
Ability to implement and assist in IT projects
Up-to-date knowledge of the latest technologies

Company

BKF Engineers

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BKF Engineers provides engineering, surveying, and land planning services for architects, commercial and residential developers, colleges and universities, cities and counties, governmental agencies, hotels, health care facilities, and large corporations.

H1B Sponsorship

BKF Engineers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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David LaVelle
CEO Emeritus
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Greg Hurd, PE, PLS
President & Chief Executive Officer
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Recent News

The North Bay Business Journal
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