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Commerce Bank · 6 hours ago

Assistant Branch Manager

Bolivar, MO

Full-time

Onsite

Mid Level

$26.45/hr - $30.30/hr

3+ years exp

Commerce Bank is committed to helping people find financial safety and success while fostering a supportive community for its employees. The Assistant Branch Manager plays a crucial role in supervising daily branch operations, ensuring excellent customer service, and promoting security and profitability.

BankingFinanceFinancial Services

Responsibilities

Manage day-to-day branch activities including operations, administration and providing directions to branch staff

Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and more

Observe and coach sales staff to improve quality and experience of customer interactions

Monitor results, develop and implement efforts to assure that expectations and goals are met

Meet sales goals and assigned business development responsibilities

Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

Communicate decisions, priorities and relevant information to team members effectively

Support budget management, planning and expenditure

Perform other duties as assigned

Qualification

Retail banking knowledgeCustomer service skillsLeadership skillsMicrosoft Office proficiencyCritical thinkingInterpersonal skillsCoaching skillsAdaptabilityRelationship building

Required

High School diploma required

3+ years leadership/supervisory experience required

1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required

Strong knowledge of retail banking, including knowledge of best practices

Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

Ability to drive results and balance management of organizational risk and meeting goals of the business

Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook