nLeague · 1 month ago
Helpdesk Analyst
Indianapolis, IN
Contract
Onsite
New Grad, Entry LevelnLeague is seeking a Helpdesk Analyst to provide technical and customer support for immunization information systems. This role focuses on ensuring data integrity and resolving discrepancies in immunization records while supporting healthcare providers and public health staff.
Mobile
Responsibilities
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality
Investigate and resolve duplicate patient records and bad merges in the immunization registry
Use data tools and matching algorithms to identify and correct data integrity issues
Escalate complex data issues to technical teams or data stewards as needed
Document all support interactions in the ticketing system and maintain accurate logs
Provide guidance to users on best practices for data entry and record management
Collaborate with IT and data quality teams to improve deduplication processes and system performance
Collaborate with internal and external teams and assist on improving Data Quality metrics
Assist in testing system updates and enhancements
Generate reports on data quality trends and help develop training materials
Qualification
Required
Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
Experience in a helpdesk, data quality, or healthcare IT support role
Experience with deduplication tools, data matching, or record linkage techniques
Familiarity with immunization information systems
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Knowledge of HL7 messaging and public health data standards
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations
Company
nLeague
nLeague is an IT company offering mobility and engineering services.
Founded in 2003
51-200 employees
H1B Sponsorship
nLeague has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (1)
2021 (6)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase