Wolters Kluwer · 5 hours ago
Customer Service Operations Associate
White Plains, NY
Full-time
Onsite
Entry Level
$45K/yr - $62K/yr
1+ years expWolters Kluwer is looking for a Customer Service Operations Associate (CSOA) – Filing Manager to join their Account Services Department within CT Corporation’s Business Licensing Team. The role involves preparing and submitting various license applications for clients while ensuring accuracy and compliance.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries
Submit between 50–100 filings per week, depending on complexity
Collaborate closely with Customer Success Associate–Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure
Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current
Communicate effectively with government agencies and internal teams to facilitate successful filings
Maintain accuracy and confidentiality when working with sensitive client data
Qualification
Required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF
Strong organizational and time management skills with exceptional attention to detail
Comfortable working in a fast-paced, deadline-driven environment
Excellent communication and interpersonal skills, with a customer-first mindset
Ability to work both independently and as part of a collaborative team
Demonstrated discretion and professionalism when handling confidential information
Preferred
1–2 years of experience in data entry, licensing, or a related administrative role
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2025-12-18
2025-12-09
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