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Ingersoll Rand · 1 hour ago

Account Manager - General Line

United States

Full-time

Remote

Mid Level

$65K/yr - $75K/yr

4+ years exp

Ingersoll Rand is a leading company with over 160 years of technology leadership, focused on making life better for its employees and customers. The General Line Account Manager will drive equipment sales and service activity in a defined territory, developing customer relationships and achieving revenue targets while ensuring customer satisfaction.

Test and Measurement

Responsibilities

Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area.? Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets

Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customer’s needs

Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures

Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center

Earn Customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions

Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting

Qualification

Industrial sales experienceMechanical expertiseElectrical expertiseSalesforce knowledgeCustomer relationship managementCommunication skillsTeam orientedTime management skills

Required

Bachelor's Degree

4+ years' of experience in an industrial sales business setting

Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills

Establishes and builds solid relationships with customers, key institutions and team members

Honest, self-motivated and team oriented

Able to work within a team environment and independently

Mechanical and electrical expertise required

Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions

Tech savvy; knowledge of Salesforce preferred

Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts

Must have excellent prioritization and time management skills

Regional travel to customer sites is required within assigned geographic territory

Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, Multiple smaller infractions or preventable collisions in the previous 3 years