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CRS · 1 day ago

Restoration Claims Specialist

Phoenix, AZ

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

CRS is an industry leader with over 35 years of experience in assisting insurance carriers and their policyholders during crises. The Restoration Claims Specialist is responsible for managing the claims process, ensuring accuracy and compliance while providing exceptional customer service throughout the restoration claims process.

CommercialHotelInsurance

Responsibilities

Work cross-functionally with policyholders, adjusters, and contractors to manage restoration claims effectively

Serve as the primary point of contact, ensuring clear and timely communication

Evaluate claims to determine the most appropriate general contractor assignment

Receive and review incoming claims for completeness, accuracy, and validation of loss details, including affected areas and supporting documentation

Enter and update policyholder and adjuster details in Salesforce, ensuring accurate tracking and status updates

Organize and maintain digital claim files, including policyholder agreements, Certificates of Completion (COC), invoices, payment collections and others as required

Schedule and coordinate claim milestones, ensuring deadlines and key performance indicators (KPIs) are met

Utilize industry portals and systems to identify and assign qualified general contractors based on geographic area and claim specifics

Collaborate with the contractor sales team to proactively source and onboard new general contractors when necessary to ensure timely claim resolution

Review claim estimates and quotes to ensure they align with customer needs before submission to adjusters

Identify and escalate discrepancies or red flag claims to the Department Head

Ensure claims data entry and processing adhere to internal standards and compliance regulations

Maintain comprehensive logs of all claim-related communications and activities

Conduct self-audits to verify data accuracy and proactively correct any discrepancies

Update customer contact preferences to align with communication and estimating guidelines

Performs other related duties as necessary or assigned

Qualification

SalesforceClaims management systemsMicrosoft OfficeConstruction industry experienceCustomer service skillsTyping speedVerbal communicationWritten communicationProblem-solving skillsWork ethic

Required

Strong ability to build rapport and trust with new contacts

Exceptional customer service skills

Demonstrated verbal and written communication skills

Strong work ethic and determination

Ability to set, meet, and exceed goals

Intermediate skills with Microsoft Office (Excel, Word, Outlook, PowerPoint)

Ability to manage multiple claims while maintaining meticulous records

Problem-solving skills to identify discrepancies and proactively resolve issues

High School Diploma or equivalent required

Preferred

Local Phoenix candidates are preferred

Typing speed of 40 WPM preferred

College Coursework preferred

Experience with the construction industry preferred

Proficiency in Salesforce and claims management systems preferred

Benefits

Annual bonus based on company performance

Company

CRS

Founded in 1989 as Corporate Relocation Specialists, CRS Temporary Housing established itself as the first temporary housing company to solely serve the insurance industry.

Founded in 1989