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Files.com · 5 hours ago

Product Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $250K/yr

Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands. They are seeking a Product Manager who will drive product outcomes by transforming customer needs into effective solutions, ensuring quality and clarity in documentation, and mastering the domain of enterprise file transfer.

Enterprise SoftwareFile SharingSaaS

Comp. & Benefits

Responsibilities

Become a domain and customer-workflow expert: Build deep understanding of enterprise file transfer/automation workflows (security, compliance, integrations, reliability) and use that knowledge to guide product decisions

Know the competition cold: Maintain an active view of competitor products, patterns, pricing/packaging, and positioning—so Files.com can differentiate intentionally and win with conviction

Set strategy, then ship: Translate strategy into a sequenced roadmap, run tight discovery when needed, and drive execution through delivery—making tradeoffs explicit and keeping scope sharp

Run the day-to-day execution loop: stay active in GitLab + triage boards, use labels/workflows correctly, keep specs/decisions current, and unblock teams quickly

Write exceptional product documentation: Produce clear, structured docs that customers and teammates rely on—requirements, specs, release notes, guides, and decision logs. Treat documentation as part of the product

Drive crisp problem definition: Turn ambiguity into alignment: what’s broken, who it impacts, why now, what “good” looks like, and how success will be measured

Partner tightly with engineering and design: Work as a true trio to shape solutions that are usable, feasible, and maintainable—while keeping speed high and quality non-negotiable

Launch with excellence: Coordinate releases across teams, ensure go-to-market readiness (messaging, enablement, support workflows), and monitor adoption and quality immediately after launch

Operate the feedback loop: Use customer conversations, support signals, telemetry, and qualitative feedback to iterate quickly, improve usability, and reduce sharp edges over time

Raise the product bar systematically: Identify systemic friction (confusing workflows, missing guardrails, inconsistent patterns) and drive long-term improvements that compound across the platform

Qualification

Product ManagementDomain MasteryDocumentation WritingCustomer Workflow UnderstandingCompetitor AnalysisProblem DefinitionTradeoff ManagementCollaboration