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TeamViewer · 6 hours ago

Senior Pre-Sales Engineer - IT & DEX Solutions (Remote USA)

United States

Full-time

Remote

Senior Level

5+ years exp

TeamViewer is a leader in remote connectivity software, leveraging cutting-edge technologies to drive innovation. The Senior Pre-Sales Engineer will serve as a subject matter expert, delivering technical demonstrations and designing customized solutions while collaborating with sales teams to ensure client satisfaction.

Cloud ComputingCollaborationMobileSoftware

No H1B

Responsibilities

Become a subject matter expert on TeamViewer’s IT and DEX product portfolio

Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points

Articulate the technical and business value of our solutions to both technical and non-technical audiences

Conduct detailed discovery sessions to understand customer challenges and objectives

Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities

Develop solution proposals, statements of work (SOWs), and technical documentation

Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments

Provide hands-on technical guidance and support throughout the validation process

Analyze results and deliver actionable recommendations

Partner with sales teams throughout the sales cycle, providing technical expertise and support

Respond to RFx documents with accurate and compelling technical responses

Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement

Stay current on industry trends, competitive offerings, and emerging technologies

Provide feedback to internal teams to influence product roadmap and innovation

Qualification

Technical pre-salesSolutions engineeringEnterprise IT consultingSaaS applicationsAPIsCloud computingSecurity protocolsPresentation skillsCommunication skillsInterpersonal skillsCollaboration skillsAttention to detail

Required

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

5+ years in technical pre-sales, solutions engineering, or enterprise IT consulting

Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, and DEX platforms

Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools

Hands-on experience with APIs, scripting, virtualization, cloud computing, and security protocols

Proven ability to engage with C-level stakeholders and translate complex technical concepts into business value

Strong presentation, communication, and documentation skills

Willingness to travel up to 30% of the time

Exceptional interpersonal skills – you excel at building trust and rapport with stakeholders at all levels, from IT professionals to C-level executives

Strong technical acumen – you have deep knowledge of enterprise systems management, modern device management, and end-user computing

Collaborative mindset with independent drive – you thrive both as a self-starter and as a team player

Professional presence and attention to detail – you bring a polished, reliable approach to every customer interaction

Excellent communication skills – your verbal, written, and presentation abilities are top-tier