BKF Engineers ยท 5 hours ago
IT Help Desk Technician I
Pleasanton, CA
Full-time
Onsite
Entry Level
$23/hr - $30/hr
1+ years expBKF Engineers is seeking an IT Help Desk Technician I to join their team. This role involves providing front-line support for IT-related issues and maintaining the organization's technology infrastructure.
Civil Engineering
Responsibilities
Serve as the first point of contact for users seeking technical assistance
Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person
Install, configure, and deploy computer systems, peripherals, and software applications
Assist users with application issues, and guide them in utilizing software effectively
Maintain inventory of IT equipment and ensure proper software licensing
Document, track, and manage support requests in the help desk ticketing system
Provide basic IT training to staff on new technologies
Collaborate with senior IT staff on the resolution of more complex issues
Assist with IT projects and initiatives as assigned
Qualification
Required
1-2 years of experience in an IT support or help desk role
Basic knowledge of computer hardware, software, and networking
Familiarity with Windows OS and Microsoft Office applications
Excellent communication skills with a strong customer service orientation
Strong problem-solving skills and the ability to remain calm under pressure
Ability to work independently and within a team environment
Availability to work in the office and assist during emergencies or after hours as needed
Preferred
Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered
Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k
Medical, Dental, and Vision Benefits
Generous vacation and sick time packages
8 Paid Holidays
Flexible schedules
Education reimbursement, Paid annual dues for professional and societal organizations
BKF offers competitive and award-winning benefits and perks.
Company
BKF Engineers
BKF Engineers provides engineering, surveying, and land planning services for architects, commercial and residential developers, colleges and universities, cities and counties, governmental agencies, hotels, health care facilities, and large corporations.
501-1000 employees
H1B Sponsorship
BKF Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David LaVelle
CEO Emeritus
Greg Hurd, PE, PLS
President & Chief Executive Officer
Recent News
The North Bay Business Journal
2023-07-29
Company data provided by crunchbase