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Broadcom · 7 hours ago

Technical Adoption Manager

New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$152K/yr - $243K/yr

12+ years exp

Broadcom is seeking a Technical Adoption Manager who will serve as a trusted advisor to Fortune 100 customers, helping them leverage VMware's technology for effective Multi-Cloud deployments. The role involves guiding enterprise customers through the adoption process, ensuring they achieve their business objectives and realize value from VMware solutions.

MobileSemiconductorWireless

No H1B

Responsibilities

Articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer

Serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention

Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer

Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance

Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption

Presented your achievements and customer progress in regularly though Quarterly Business Review

Communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy

Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives

Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans

Provide Solution Guidance & best practices review to identify performance optimization opportunities

Optimize Operations to confirm activities are aligned with stated technology goals & priorities

Provide Industry insights and benchmarking to realize cost savings and reduce operational risk

Present and communicate effectively and build relationships with CxO level personnel

Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff

Use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion

Help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams

Contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers

Qualification

VMware solutionsMulti-cloud productsCustomer engagementTechnical guidanceBusiness acumenPlanning skillsCommunication skillsCollaboration skillsOrganizational skills

Required

Candidates MUST live in continental US

12+ years related experience

Legal Authorization To Work In The U.S. Is Required

Proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Experience with enterprise-level virtualization and ability to map additional VMware solutions to the customer's unique business and technical requirements

Tenured expertise with VMware's Multi-cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (VCF Operations Manager, VCF Automation)

Ability to create a Success Plan with objectives/tasks aligned to customer requirements / business objectives

Ability to deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans

Ability to provide Solution Guidance & best practices review to identify performance optimization opportunities

Ability to optimize Operations to confirm activities are aligned with stated technology goals & priorities

Ability to provide Industry insights and benchmarking to realize cost savings and reduce operational risk

Ability to present and communicate effectively and build relationships with CxO level personnel

Ability to collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff

Organizational and planning skills to keep track of customer's plans, adjusting as needed and driving them to completion

Ability to collaborate with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams