GM Financial · 4 hours ago
Support Technician I
Chandler, AZ
Full-time
Hybrid
New Grad, Entry Level
0+ years expGM Financial is committed to AI-powered transformation and digital innovation. The Support Technician I will provide hardware and software support, assist in technology implementation, and ensure customer-oriented technical support while maintaining a strong knowledge of audio visual technologies.
Finance
Responsibilities
Maintain and support hardware and software throughout the organization
Support meeting events, training classes and presentations
Develop and maintain a strong working knowledge of audio visual technologies
Complete assigned requests and incidents based on the Service Now ticketing system
Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets
Maintain and validate Asset Management Reports
Conduct hardware preparation and setup for end users
Investigate and resolve issues with hardware, software (purchased and proprietary), the network and antivirus environment functionality
Coordinate and transport equipment deliveries (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site, bringing equipment in or repairs, or preparing for disposal
Ensure completion of assigned projects in a timely manner
Contribute to the Service Now Knowledge Base
Test hardware and software for future upgrades
Adhere to and communicate IT Service management policies and procedures
Provide first level support of phone equipment
Qualification
Required
Ability to correct PC related problems in a timely manner
Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/,UNIX/Linux)
Knowledge of PC hardware and software
Support-level knowledge of the Windows desktop Operating Systems
Basic knowledge of audio visual technologies
Basic knowledge of WebEx collaboration software
Excellent customer service skills
Ability to accept change and to adapt to shifting organizational challenges and priorities
Ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
Ability to manage multiple tasks at one time while remaining cool under pressure
Ability to prioritize tasks and ensure their completion in a timely manner
Analytical and troubleshooting skills
Strong interpersonal, verbal and written skills
0-2 years of related experience and/or training in enterprise technical support; equivalent combination of education and experience required
Experience with remote desktop management technologies (e.g. SCCM, imaging, RDP, etc.) required
High School Diploma or equivalent required
A valid state driver's license Required
Limited travel may be required to support business needs
Preferred
Bachelor's Degree in related field or equivalent work or military experience
Relevant professional certification a plus (A+, Net+, MSP, ITIL, etc.)
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
AVP - OnStar Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
Company data provided by crunchbase