M&T Bank · 1 month ago
Loss Mitigation Liaison II
Getzville, NY
Full-time
Onsite
Entry, Mid Level
$26/hr - $43.34/hr
2+ years expM&T Bank is a financial institution seeking a Loss Mitigation Liaison II to act as the Single Point of Contact throughout the loss mitigation process. The role involves assisting delinquent mortgage loan borrowers with loss mitigation options, managing communication regarding approvals and declines, and providing mentorship and project assistance.
Financial Services
Responsibilities
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system
Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents
Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply
Communicate liquidation options and explain the foreclosure process as necessary
Provides subject matter expertise to team in case of supervisor absence. Responsible to demo and provide feedback on new process or procedures prior to implementation
Responsible for working on special projects involving higher risk and more complex accounts
Serves as a mentor for new hires
Provides shadow opportunities to auditors
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Promote an environment that supports belonging and reflects the M&T Bank brand
Complete other related duties as assigned
Assist SPOC with loan level questions via the SPOC Help Line
Handling telephonic and internal escalations received in the SPOC department
Assist in trending root cause of escalations and provide feedback for potential process enhancements and or training
Monitor phone queue for efficiency and proper coverage. Provide feedback on problem areas
Qualification
Required
A combined 5 years' higher education and/or work experience, including a minimum of 2 years' collections or customer service experience which includes a 1 years' SPOC experience
Ability to communicate effectively and professionally over the phone
Excellent communication and customer service skills
Proficiency with word processing and spreadsheet software
Preferred
Bachelor's degree
Mortgage collections experience
Knowledge of M&T systems
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
Company data provided by crunchbase