Apply on Employer Site

monday.com · 1 month ago

Tech Customer Success Manager (Spanish and Portuguese Speaking)

NY, New York, US

Full-time

Hybrid

Entry, Mid Level

$86K/yr - $95K/yr

1+ years exp

monday.com is an innovative company looking to redefine proactive customer engagement. The Tech Customer Success Manager will support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Support Sales on-demand by quickly responding to risk and growth opportunities

This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account

This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs

Define and help customers achieve key business goals in short, high-impact engagements

Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth

Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns

Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches

Represent the voice of the customer and influence the product development roadmap

Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints

Qualification

B2B customer successSpanish fluencyPortuguese fluencyCustomer engagement strategiesCross-functional collaborationSelf-management skillsCommunication skillsPositive attitudePresentation skillsAdaptability

Required

1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes

Spanish and/or Portuguese fluency

Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously

Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements

Strong collaboration skills and experience working cross-functionally, especially with Sales teams

Proactive mindset. Able to identify signals and initiate value-driven conversations quickly

Superb written and verbal communication skills

Positive attitude, solution-oriented, with strong self-management and organizational skills

Ability to take initiative and adapt

Strong customer-facing and presentation skills

BA or BS degree

Benefits

Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies.

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees