PubMatic · 1 hour ago
Director, Customer Success Operations Management, CTV
New York, US
Full-time
Hybrid
Director/Executive
$210K/yr - $230K/yr
8+ years expPubMatic is one of the world’s leading scaled digital advertising platforms, and they are seeking a Director of Customer Success Operations Management to lead operational strategy and execution for their Connected TV supply business. The role involves overseeing the CTV CSOM team, driving proactive monitoring, and partnering with various departments to enhance operational processes and workflows.
AdvertisingInternetMarketing Automation
Responsibilities
Lead and develop a high-performing CTV CSOM team known for structured thinking, fast response, ownership, and strategic insight
Coach team members to elevate their operational judgment, communication, and ability to engage publishers with clarity and authority
Establish role expectations, SOPs, decision frameworks, and performance culture built on accountability and continuous improvement
Build leadership and mentorship pathways that mature the team into trusted strategic partners
Serve as the connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions to ensure fast, aligned execution on CTV priorities
Bring order to ambiguity by clarifying workflows, accountability, and decision rights across CTV deal execution and troubleshooting
Influence Product and Engineering roadmaps with operational insights from the field, including signal improvement, deal automation, and CTV-specific tooling needs
Own the operational health of PubMatic’s CTV supply, ensuring consistent signal hygiene, stable delivery, and early detection of revenue-impacting anomalies
Turn CTV-specific insights into clear actions for Commercial and Product teams
Improve publisher value storytelling by elevating QBR quality, CTV narrative clarity, and insight-led recommendations that highlight yield opportunities
Identify operational blockers affecting CTV revenue growth and coordinate cross-functional execution to remove them
Strengthen monetization workflows across the CTV lifecycle, reducing friction and improving activation speed
Own the CTV CSOM operating framework, ensuring predictable, repeatable processes from deal setup through post-launch optimization
Drive process improvement to eliminate duplication, reduce operational noise, tighten routing, and improve execution speed
Identify CTV use cases where AI can increase speed, reduce manual work, or improve detection of revenue-impacting patterns
Champion AI adoption across the CTV CSOM team, enabling agents, alerting tools, automated diagnostics, and insight generation
Implement structured feedback loops to refine AI workflows and quantify impact on efficiency, resolution time, and publisher outcomes
Partner with Product and Engineering to integrate AI-driven troubleshooting and monitoring tools directly into core CTV processes
Qualification
Required
8+ years in Customer Success Operations, Technical Account Management, Ad Operations, Supply Operations, or equivalent strategic roles
Significant experience operating inside the CTV ecosystem: auction mechanics, streaming ecosystem players, PMP/PMP-D workflows, signal standards, and CTV delivery challenges
4+ years of people leadership with demonstrated success developing high-performing, analytically strong teams through organizational and mindset change
Strong operator with experience creating scalable systems, workflows, and programs across global or matrixed organizations
Exceptionally clear communicator able to simplify complex CTV concepts and influence cross-functional teams
Analytical and structured thinker who uses data to diagnose issues, drive prioritization, and inform decisions
Passionate about using AI, automation, and modern tooling to improve operational scale and publisher outcomes
Comfortable navigating a fast-moving environment where clarity, discipline, speed, and ownership matter
Preferred
Proven track record in a CTV operational role (SSP, DSP, publisher, or streaming platform preferred)
Benefits
Paid leave programs
Paid holidays
Healthcare
Dental and vision insurance
Disability and life insurance
Commuter benefits
Physical and financial wellness programs
Unlimited DTO in the US (that we actually require you to use!)
Reimbursement for mobile
Fully stocked pantries plus in-office catered lunches 5 days per week
Company
PubMatic
PubMatic is an automation solutions company for an open digital media industry.
501-1000 employees
H1B Sponsorship
PubMatic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (17)
2023 (20)
2022 (31)
2021 (25)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$63MKey Investors
NGP CapitalHelion Venture PartnersNexus Venture Partners
2020-12-08IPO
2015-06-19Secondary Market
2014-02-06Series Unknown· $13M
Leadership Team
Rajeev Goel
Co-Founder & CEO
Mukul Kumar
Co-Founder & President, Engineering
Recent News
2025-12-16
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2025-12-11
Company data provided by crunchbase