General RV Center · 1 month ago
Lead Service Advisor
US-MI-Wixom
Full-time
Onsite
Senior LevelGeneral RV Center is the Nation’s Largest Family-Owned RV Dealer, with a commitment to exceptional service. The Lead Service Advisor will manage service customers, train and coach service advisors, and ensure compliance with performance standards to enhance customer satisfaction.
Travel
Responsibilities
Manages all incoming service customers in the drive lane area
Trains and coaches Advisors by utilizing established processes and procedures to ensure they are knowledgeable and compliant with Keep You Camping™ standards
Support Advisors by helping them to prioritize their daily workload on a one-on-one basis
Conducts employee performance recaps for the Service Advisors to ensure the established Keep You Camping™ standards are being met
Teaches sales techniques to maximize daily service growth
Generate daily reports for Service Advisors to identify any open work orders with completed labor that need to be closed
Review A/R reports to identify any outstanding balances that need to be addressed
Ensures that Services Advisors keep a current and accurate log
Review the accuracy of each work order prior to dispatching the work order to the shop
Quality controls the completed unit with a shop team member (tech or foreman) prior to the customer walking through the unit
Act as the primary contact to the Service Manager for the Advisors and disseminate necessary information to the service team
Facilitate the quality and efficiency of daily morning meetings to establish a daily game plan
Attend scheduled training, coach and mentor Advisors for continued development
Support and coach Advisors in attending to escalated customer complaints, ensuring that a high level of customer satisfaction is obtained during the resolution process
Responsible for setting a customer-centric culture and holding team members to those standards
Qualification
Required
Experience with RV or Automotive Service Writing
Previous customer service experience is required
Ability to multitask and complete tasks in a timely and efficient manner
Must be extremely detail oriented and organized
Familiarity with MS Office Suite
Valid driver's license
Benefits
Medical
Dental
Vision
Life insurance options
Paid vacations
401k with company matching
Company
General RV Center
General RV Center is a retail company specializing in motorhomes, fifth wheels, and travel trailers.
Founded in 1962
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Baidas
Founder and Chief Executive Officer
Loren Baidas
President
Recent News
2025-06-17
2025-06-13
2025-06-06
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