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Exodigo · 1 month ago

Technical Field QC

New York, NY

Full-time

Onsite

Entry, Mid Level

$75K/yr - $95K/yr

Exodigo is a leader in subsurface intelligence, providing advanced solutions for accurate underground mapping. The Technical Field QC Specialist will perform quality control and field tests on equipment, acting as a liaison between U.S. Logistics and the R&D/Supply Chain teams in Israel.

3D TechnologyArtificial Intelligence (AI)Mapping ServicesSoftware

Responsibilities

Visit company and 3PL warehouses on a defined weekly plan; run incoming, pre-deployment, and post-return checks; commission/decommission kits; confirm “field-ready” status

Inspect technological products/kits prior to shipment per Exodigo standards and approved procedures

Execute field tests to validate performance and reliability; capture logs, photos, and replicable steps; publish findings

Diagnose issues and perform light electronic/mechanical rework, module/board swaps, calibrations, and ATP per BOM/WI; verify fixes and return units to stock

Serve as the primary technical point of contact with R&D and Supply Chain (Israel); clarify specs/requirements/timelines and manage escalations through resolution

Collect defective units, classify failure modes, arrange temporary replacements, and shepherd repairs with approved vendors/3PL through return-to-stock, including post-repair verification

Track required versions, install/configure updates, and confirm correct operation prior to release

Update serial-level status, inventory movements, and QC results in real time; partner with the ERP team to streamline workflows, forms, and traceability fields

Create/maintain SOPs, checklists, quick guides, and integration notes using Exodigo templates; coach warehouse staff on handling, ESD, and basic diagnostics

Follow ESD, lithium-battery, and warehouse safety practices; maintain audit-ready sites

Perform small-batch builds and rework for kits (e.g., cable/crimp/termination, labeling, minor mechanical assembly, module swaps), calibrations, and acceptance tests; implement ECO/ECR on affected units; manage materials/consumables/tooling; record as-built and component traceability in NetSuite

Qualification

Technical field serviceHardware QC/commissioningDiagnosticsReworkERP/WMS processesNetSuite experienceLight manufacturingSafety complianceCommunicationCollaboration skills

Required

Experience in technical field service, hardware QC/commissioning, or warehouse-based testing across multiple sites

Strong hands-on diagnostics and basic rework skills: multimeter/oscilloscope use, connector/cable testing, firmware flashing, and actionable defect reporting (logs, photos, steps to reproduce)

Comfortable executing light manufacturing/repair to documented standards (BOM/WI/SOP)

Working knowledge of ERP/WMS processes

Excellent written and verbal communication

Effective collaboration across time zones with Israel

Ability to travel frequently (domestic ~60%) and occasionally internationally

Ability to work safely in warehouse environments

Ability to safely lift and handle typical field-kit components (up to ~50 lb)