Inflect · 1 month ago
Account Manager - fully remote!
United States
Full-time
Remote
Mid LevelInflect is revolutionizing the way companies buy and sell digital infrastructure, and they are seeking an Account Manager to manage the full customer lifecycle. This role involves coordinating with internal resources, maintaining strong client relationships, and ensuring successful project execution to drive revenue growth.
Cloud InfrastructureConsultingData CenterInternetIT InfrastructureIT ManagementMarketplaceOpen SourceSoftware
Responsibilities
Build and maintain strong relationships with clients, ensuring their needs and expectations are met
Coordinate with internal resources (Solution Advisors, Agents, technical resources, etc.) to ensure engagement objectives are achieved
Coordinate and sit in on customer meetings, ensuring all parties have the information and context they need, including Solution Advisors, VP of Sales and even potentially the CEO.. This includes post-meeting activity follow-up and coordination
Providing regular updates to all relevant stakeholders on open leads and deals
Manage stakeholder time as well as technical resources effectively on open deals
Identify potential engagement risks and surface to internal stakeholders appropriately
Ensure that all deliverables meet the Inflect’s quality standards as well as client expectations
Maintain engagement documentation in Salesforce and provide regular status reports to clients and internal stakeholders as needed
Routinely engage with all relevant engagement stakeholders, including clients, internal teams, and external partners, to ensure alignment and collaboration
Keep track of quote requests to partners and keep Solution Advisors informed on quote request progress
Create and update summaries compiling quotes utilizing google sheets and formulas
Proactively reach out to customers regarding upcoming renewals
Proactively reach out to customers to uncover new projects and additional revenue streams
Actively reach out to new incoming leads within a consistent minimum SLA
Qualification
Required
Exceptional organizational skills
Effective email communication skills
Ability to give context in meetings and engagements
Skill in building and nurturing relationships
Ability to coordinate and collaborate with internal resources, including Solution Advisors and technical teams
Ability to manage multiple priorities in dynamic environments
Proactive identification and addressing of potential risks
Commitment to maintaining high-quality standards and meticulous documentation in Salesforce
Team player who thrives in a culture of collaboration
Ability to provide regular updates to stakeholders
Experience in managing stakeholder time and technical resources effectively
Experience in maintaining engagement documentation in Salesforce
Ability to create and update summaries compiling quotes utilizing Google Sheets and formulas
Experience in proactively reaching out to customers regarding upcoming renewals and new projects
Ability to engage with all relevant stakeholders to ensure alignment and collaboration
Benefits
100% remote work environment - seriously!
Unlimited PTO
Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
Dental and Vision insurance available with widely used providers
Option grants begin vesting after year 1 - you own a piece of Inflect
Company
Inflect
Market Place, Advisory, Digital Infrastructure, IT, Cloud, Connectivity, Data Centers,
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3M2017-12-06Seed· $3M
Leadership Team
Mike Nguyen
CEO and Founder
Company data provided by crunchbase