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Prosum · 4 days ago

Field Services Engineer (Semiconductor Equipment)

San Jose, CA

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $120K/yr

2+ years exp

Prosum is a growing international semiconductor equipment manufacturer, and they are seeking a Field Services Engineer to provide independent field service engineering activities. The role involves troubleshooting, customer liaison, preventative maintenance, and supporting sales activities.

Business Information SystemsConsultingInformation Technology

Diversity & Inclusion

Hiring Manager

Derek Yagi

Responsibilities

This position is responsible for providing field service engineering activities to Company customers independently

This position troubleshoots more complicated products and problems

Receives service calls from customers

Determines customer need or problem and responds accordingly

May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site

Performs preventative maintenance on Company products

Establishes and manages a local maintenance service

Provides liaison between customer and applications programmer for customer requests involving change in applications

Researches market needs and customer applications of Company products

Submits application report to management in a timely manner

Supports sales activities and establishes and maintains good relationship with customers

Participates in sales meetings as required

Provides training to other Company field service engineers as needed

Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Qualification

Mechanical EngineeringElectrical EngineeringField Service EngineeringSemiconductor Industry ExperienceCustomer Service

Required

Bachelors degree in Mechanical or Electrical Engineering or equivalent field

At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry

Desire to be customer facing

Occasional travel domestically to other client cities as needed

Benefits

100% covered healthcare (for individual, dependent and family)

5% 401k match

Discretionary bonus

Commuter stipend

15 days vacation

Sick time accrual

Paid holidays

Company

Prosum

Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.

Founded in 1996

El Segundo, California, USA

201-500 employees