BKF Engineers ยท 2 hours ago
IT Help Desk Technician II
Newport Beach, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $30/hr
2+ years expBKF Engineers is seeking an IT Help Desk Technician II to join their dynamic team. In this advanced support role, you will provide exceptional technical assistance to users while maintaining the organization's IT infrastructure and mentoring junior team members.
Civil Engineering
Responsibilities
Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users
Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate
Oversee the installation, configuration, and upgrading of systems, applications, and peripherals
Develop and maintain documentation for IT processes, procedures, and troubleshooting guides
Monitor and manage help desk ticketing system to ensure timely responses and resolutions
Mentor and train junior help desk staff in best practices and technologies
Implement and assist in IT projects including installations, upgrades, and migrations
Stay up-to-date with the latest technologies to efficiently support users and enhance systems
Qualification
Required
2-4 years of experience in IT support or help desk environments
Strong troubleshooting skills with experience in diagnosing and resolving technical problems
Proficient in Windows OS, Microsoft Office applications, and network protocols
Excellent written and verbal communication skills with a focus on customer service
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant work experience will be considered
Experience in mentoring or training junior staff is a plus
Willingness to work flexible hours when necessary to assist with critical issues
Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k
Medical, Dental, and Vision Benefits
Generous vacation and sick time packages
8 Paid Holidays
Flexible schedules
Education reimbursement, Paid annual dues for professional and societal organizations
BKF offers competitive and award-winning benefits and perks.
Company
BKF Engineers
BKF Engineers provides engineering, surveying, and land planning services for architects, commercial and residential developers, colleges and universities, cities and counties, governmental agencies, hotels, health care facilities, and large corporations.
501-1000 employees
H1B Sponsorship
BKF Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
David LaVelle
CEO Emeritus
Greg Hurd, PE, PLS
President & Chief Executive Officer
Recent News
The North Bay Business Journal
2023-07-29
Company data provided by crunchbase