Family Health Centers of San Diego · 1 month ago
Patient Service Representative, Call Center
El Cajon Family Counseling Center - San Diego, CA
Full-time
Onsite
Entry Level
$23/hr - $27.49/hr
2+ years expFamily Health Centers of San Diego (FHCSD) is a leading provider of health care services committed to serving low-income and uninsured individuals. The role of Patient Service Representative involves providing compassionate assistance to patients seeking information and support, with a focus on scheduling and managing calls professionally.
Health CareHealth DiagnosticsMedical
Responsibilities
Answer inbound telephone calls in assisting patients needing information
Assist patients with scheduling appointments, rescheduling or canceling appointments
Complete pre-registration items as necessary following patient appointment scheduling guidelines
Manage each call in a pleasant, professional, and helpful manner
Direct callers to the appropriate area in a timely fashion
Provide information requested and ensure caller has all the information necessary
Document calls and enter notes into our software system
Seek assistance and direction when you are unclear about the best approach
Perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
2 years of customer service experience required
Bilingual in Spanish/English required
Possess a clear speaking voice and diction
Preferred
Minimum 6 months of experience working in a Call Center preferred
Knowledge of medical terminology and/or medical front office procedures preferred
Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase