FunderPro · 1 month ago
Senior Community Manager
United States
Full-time
Remote
Senior LevelFunderPro is seeking a Senior Community Manager to lead their community engagement efforts. The role involves overseeing community touchpoints, building trust, driving engagement, and managing the company's reputation across various platforms.
FinanceFinancial ServicesFunding Platform
Responsibilities
Lead a new community management function, setting structure, processes, and daily rhythms
Establish a clear voice for FunderPro across Discord, X, Telegram, Trustpilot, and future channels
Engage with traders at a peer level, answering questions with credibility and confidence
Build a healthy, active, and supportive trader community
Train and develop community moderators so coverage is reliable across time zones
Collaborate with risk, support, and marketing to ensure communities receive timely and aligned information
Drive initiatives that improve retention, trust, and overall trader satisfaction
Monitor brand reputation across all major platforms, including Trustpilot, social media, and trading forums, identifying risks early and escalating when necessary
Oversee Trustpilot workflows, ensuring timely, accurate, and strategically aligned responses
Develop and enforce guidelines for public-facing communication to protect FunderPro’s credibility and tone
Investigate recurring negative sentiment or narratives and work cross-functionally to resolve root causes
Track competitor reputation trends and wider industry sentiment to benchmark FunderPro’s public positioning
Maintain crisis-ready messaging frameworks and support internal teams during high-visibility or sensitive events
Manage documentation of brand risks, including incident logs and post-mortem reports after crisis periods
Build strong relationships with internal leaders to ensure messaging consistency and reputational alignment across teams
Monitor sentiment in real time and escalate potential issues to the correct internal teams
Manage crisis response during high-traffic or sensitive periods, ensuring consistent and accurate messaging
Create weekly reporting on sentiment, recurring issues, emerging narratives, Trustpilot insights, and reputational risks
Qualification
Required
Firsthand experience as a trader, or professional experience inside a trading or prop trading firm
Strong understanding of funded trading, challenges, payouts, risk management conversations, and the dynamics that emerge in trader communities
Proven experience managing Discord servers, X communities, and real-time social engagement
Experience in reputation management, public response frameworks, or brand protection roles
Background in community building, crisis handling, and social moderation
Ability to communicate clearly and professionally in fast-moving environments
Strong sense for tone, accuracy, and pacing during sensitive discussions
Analytical ability to track sentiment trends and identify reputational risks
Benefits
Competitive Compensation: Attractive remuneration package and performance-based incentives.
Growth Opportunities: Be a key part of FunderPro’s expansion in a rapidly evolving industry.
Collaborative Culture: Work with a passionate, driven team of professionals.
Company
FunderPro
FunderPro is a prop trading firm that offers a funded trader program, allowing traders to manage up to $200k in funds.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Mullen
Chief Executive Officer
Recent News
Business Insider
2025-09-30
2025-05-24
FX News Group
2024-12-10
Company data provided by crunchbase