ECI · 9 hours ago
Client Technology Manager
New York, NY
Full-time
Hybrid
Senior Level
$0/yr - $160K/yrECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. The Client Technology Manager (CTM) is responsible for delivering IT managed services to client accounts, managing customer relationships, and spearheading projects to modernize client infrastructure.
Information Technology & Services
Responsibilities
Oversee technology services for a portfolio of ECI clients
Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings
Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment
Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements
Assist with client facing budget forecasting, financial cost analysis reports and documentation
Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs
Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS)
Drive customer satisfaction through support case evaluation, task management and recurring client engagement
Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments
Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices
Participate in vendor due-diligence exercises, security reviews, data integrity & availability services
Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce
Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers
Qualification
Required
Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments
Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
Recent Experience administering VMware vSphere and Hyper-V platforms
Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
Preferred
Experience with Managed Service Providers (MSP)
Experience with Microsoft Modern Workplace
Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
Financial Services Industry experience
Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP
Benefits
Flexible PTO
Health benefit eligibility the first of the month
Life insurance
Pet insurance
401K
Company
ECI
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry.
Founded in 1995
501-1000 employees
H1B Sponsorship
ECI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Steve Schoener
Chief Technology Officer
Greg Yarrington
Chief Operating Officer
Recent News
2022-05-11
Company data provided by crunchbase