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Sprinklr · 1 month ago

Sr. / Lead Solutions Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$121K/yr - $201K/yr

5+ years exp

Sprinklr is a leading AI-native platform for Unified Customer Experience Management, empowering brands to enhance customer interactions. They are seeking a Senior or Lead Solutions Consultant to collaborate with sales teams and provide tailored solutions that leverage their platform to meet complex business challenges.

Advertising PlatformsAnalyticsCloud ComputingEnterprise SoftwareSocial MediaSocial Media ManagementSoftware

No H1B

Responsibilities

Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research

Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures

Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers

Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform

Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments

Create technical and system architectures for current environments, future landscapes, and solution comparisons

Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions

Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities

Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements

Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers

Qualification

AI solutions implementationEnterprise architectureData architectureCloud contact center ecosystemsSoftware architectureMulti-cloud architecturesAPI integrationsDesign thinkingThought leadershipClear communication

Required

Bachelor's degree in computer science, mathematics, or engineering

5-10 years of experience in Enterprise architecture, data architecture and Contact Center and UC environments

5+ years of experience with software architecture and design within CCaaS systems

Demonstrated experience in implementing AI solutions for marketing technology and social media management

Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and/or cloud-based martech solutions

Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions

Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value

Ability to do deep discovery of customer's architecture framework and connect those with Sprinklr Data Architecture

Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments

Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics

Must be local to where our customers are and be willing to travel up to 40% of the time