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Peraton · 3 months ago

Front Desk Manager

US-VA-Herndon

Full-time

Onsite

Mid, Senior Level

$66K/yr - $106K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence. The Front Desk Manager will oversee the operations of the front desk, ensuring visitor satisfaction and maintaining efficient procedures.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Ensure a high level of customer service and visitor satisfaction

Handle visitor inquiries, requests, and complaints promptly and professionally

Coordinate special requests and arrangements for visitors

Oversee daily front desk operations, including check-in/check-out and badging procedures

Maintain effective communication with other departments to ensure smooth operations

Relay important information to front desk staff and other relevant teams

Provide training to other front desk staff on customer service, procedures, and use of systems

Keep staff updated on policies, and relevant information

Ensure the security and safety of staff and visitors

Implement emergency procedures and coordinate with relevant authorities

Qualification

Front desk operationsCustomer serviceManagement skillsProperty management systemsMultitasking abilitiesSecuritySafetyCommunication skillsOrganizational skillsProblem-solvingCustomer focusInterpersonal skills