Zones, LLC · 1 hour ago
Level II AV Engineer
Redmond, WA
Full-time
Onsite
Mid Level
$80K/yr - $95K/yr
3+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in various IT services. They are seeking a Level II AV Engineer to provide advanced technical support, installation, and maintenance for AV systems in executive briefing rooms, ensuring optimal operation of AV equipment for high-level clients.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
No H1B
Responsibilities
Lead the installation and integration of AV systems in executive briefing rooms, including video conferencing, displays, projectors, microphones, cameras, and room control systems
Ensure proper setup of both hardware and software components, ensuring systems function optimally and integrate seamlessly with other technologies
Configure and setup for all EBC and mission critical systems
Support for Client / Server configuration, deployment and management
Diagnose and resolve complex technical issues related to AV equipment, systems, and software
Perform system diagnostics and in-depth troubleshooting for hardware and network issues, escalating to Level 3 support when necessary
Replace or repair faulty components with minimal disruption to scheduled events or meetings
Perform physical device or equipment repairs, device imaging and/or supporting repairs or adjustments to a third party’s equipment
Perform routine preventative maintenance tasks to ensure systems are operating at peak efficiency
Conduct regular health checks of AV systems, including equipment calibration, firmware updates, and performance optimization
Monitor systems for potential issues and proactively resolve them before they affect room functionality
Provide high-level technical support for executive-level meetings, ensuring smooth AV system operation during presentations, conferences, and briefings
Assist executives and their teams with on-site AV needs, providing training or guidance on system functionality and operation as needed
Serve as the point of escalation for complex technical issues that cannot be resolved at the Level 1 tier
Maintain accurate documentation of all service activities, including installations, troubleshooting logs, equipment changes, and repairs
Produce detailed reports on system health, maintenance activities, and performance metrics
Provide feedback and recommendations to improve the functionality of AV systems and equipment
Work closely with senior engineers and other technical teams to resolve complex issues and implement system upgrades or expansions
Mentor and guide Level 1 engineers and assist in their professional development, sharing knowledge and troubleshooting techniques
Act as a key team member in the planning and execution of AV system upgrades or special projects
Qualification
Required
Associate's or Bachelor's degree in a technical field (e.g., AV technology, electronics, or IT) or equivalent work experience in a similar role
3+ years of hands-on experience with AV system installations, troubleshooting, and maintenance, particularly in corporate or executive environments
Experience working with high-end AV equipment, such as video conferencing systems, Crestron, Extron, AMX, and similar control systems
Expertise in AV hardware, including displays, projectors, audio systems, microphones, cameras, and control systems
In-depth understanding of AV signal routing, networking protocols, and the integration of various AV components
Proficiency in troubleshooting and maintaining complex AV systems, including both hardware and software-related issues
Familiarity with IP-based AV technologies, including video conferencing solutions and remote-control systems
Experience with Azure Deployment Environments, Azure Hybrid Cloud and Azure Virtual Machines
Experience with Q-SYS – a platform that integrates audio, video and the control of devices and its services
Ability to support Telephony, Power, HVAC and other building support when necessary
Strong knowledge of system diagnostics, testing tools, and methodologies
Strong problem-solving skills and the ability to think critically and analytically under pressure
Excellent communication skills, with the ability to interact effectively with executives, clients, and team members
Highly organized, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Professional demeanor and ability to handle sensitive or high-stakes situations with discretion and tact
AVIXA Certified Technology Specialist (CTS) or CTS-I (Installer)
Crestron, Extron, or AMX certified
Preferred
Experience with control system programming (e.g., Crestron, Extron, AMX) is highly preferred
Network certifications (e.g., CompTIA Network+, Cisco) are a plus
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
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