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The Shade Store · 2 hours ago

Design Consultant

Fort Worth, TX

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

The Shade Store is a company that specializes in handcrafted shades, blinds, and drapery, offering a seamless experience in custom window treatments. The Design Consultant role involves providing personalized design consultations, driving sales, and ensuring exceptional customer experiences while collaborating with various teams.

E-CommerceProfessional Services

No H1B

Responsibilities

Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations

Clearly explain the benefits of our custom products to provide expert solutioning on customer projects

Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals

Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities

Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence

Collaborate with field leaders to drive sales by leveraging their expertise. Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance

Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales and installation process

Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers

Be a brand ambassador in your customer interactions and within your market

Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience

Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic

Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently

Assist in managing daily showroom operations to create a clean and inviting environment for customers

Play an active role in merchandising updates, product launches, and showroom design enhancements

Ensure all showroom displays are fully operational and showcase products effectively

Be flexible to support showroom coverage within the market

Qualification

Customer EngagementSales AcumenProduct KnowledgeTechnical ProficiencySolution-OrientedProactive CommunicationContinuous ImprovementAttention to Detail