Broadcom · 4 hours ago
Technical Adoption Manager
Texas, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$152K/yr - $243K/yr
12+ years expBroadcom is a technology company that provides innovative solutions to its customers. The Technical Adoption Manager (TAM) will serve as a trusted advisor to Fortune 100 customers, helping them adopt VMware's technology effectively and achieve their business objectives. This role involves creating success plans, delivering technology assessments, and collaborating with various teams to ensure customer satisfaction and drive value.
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Responsibilities
Articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer
Serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention
Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer
Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption
Presented your achievements and customer progress in regularly though Quarterly Business Review
Communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy
Collaborate with the broader VMware team as you perform the following
Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements
Use your tenured expertise with VMware’s Multi-cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (VCF Operations Manager, VCF Automation)
Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities
Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
Provide Solution Guidance & best practices review to identify performance optimization opportunities
Optimize Operations to confirm activities are aligned with stated technology goals & priorities
Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
Present and communicate effectively and build relationships with CxO level personnel
Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff
Use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion
Help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers
Contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers
Qualification
Required
Candidates MUST live in continental US
Strong business acumen and technical skills
Proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
Experience with enterprise-level virtualization and ability to map additional VMware solutions to the customer's unique business and technical requirements
Tenured expertise with VMware's Multi-cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (VCF Operations Manager, VCF Automation)
Ability to create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
Ability to deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
Ability to provide Solution Guidance & best practices review to identify performance optimization opportunities
Ability to optimize Operations to confirm activities are aligned with stated technology goals & priorities
Ability to provide Industry insights and benchmarking to realize cost savings and reduce operational risk
Ability to present and communicate effectively and build relationships with CxO level personnel
Ability to collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff
Organizational and planning skills to keep track of customer's plans, adjusting as needed and driving them to completion
Ability to help VMware to create ‘customers for life' by collaborating with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams
12+ years related experience
Preferred
Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered
Benefits
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
Employee Stock Purchase Plan (ESPP)
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
2026-01-01
IEEE Spectrum
2025-12-31
2025-12-30
Company data provided by crunchbase