PerfectServe · 2 days ago
Tier 1 Support Specialist - US Remote
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hrPerfectServe is a company focused on transforming healthcare communication and collaboration to enhance patient care. They are seeking technical support professionals to join their 24/7 support team, responsible for assisting end users with application management, troubleshooting, and training on PerfectServe's solutions.
Health CareHospitalMedicalMobile
Responsibilities
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
Build and revise new user accounts based on established standards and best practices
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
Qualification
Required
Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet
Able to start in February 2026
100% attendance during the first 60 days of employment
Benefits
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities
Company
PerfectServe
PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry.
Founded in 1997
201-500 employees
H1B Sponsorship
PerfectServe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$35.9MKey Investors
K1 Investment ManagementMemorialCare Innovation FundPiper Sandler
2018-05-25Private Equity
2015-09-30Series D· $21M
2012-02-02Series C· $10.9M
Leadership Team
Guillaume Castel
CEO
Rodrigo Martinez
Chief Medical Officer
Recent News
2025-09-17
Company data provided by crunchbase