Fidelity Investments · 5 hours ago
Director, Debit Card Fraud Risk
Roanoke, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$110K/yr - $222K/yr
10+ years expFidelity Investments is seeking a Director for their Debit Card Fraud Risk team, which is responsible for protecting customers from fraud while ensuring an excellent customer experience. The Director will oversee the Debit Card Fraud Management Program, provide analytical insights, and collaborate with various teams to implement effective fraud controls.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
Responsibilities
Design dashboards, reports and Key Performance Indicators and monitor that fraud losses, customer experience and costs are within the company’s expectations
Use data to generate insights, interpret trends and support root cause analysis
Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation
Develop policies and procedures, conduct reviews to manage and mitigate fraud
Liaise and collaborate with key partner teams to ensure effective fraud controls are in place for the existing Debit Card Portfolios and for new strategic initiatives
Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate the priorities of the FRC team
Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact
Qualification
Required
Bachelor degree in economics, finance, data or computer science or similar technical fields
10+ years of work experience in finance and fraud or related fields
Proven experience in fraud management for payment cards in financial services industry
Familiarity with current trends and risks in the Payment Card Industry and debit cards specifically
Hands on experience in generating analytical insights from large scale data using python and SQL or similar programming languages
Experience in project management and problem solving in complex environment
Familiarity with process mapping, control design and fraud investigations
Excellent communication skills and ability to collaborate with a diverse set of key stakeholders
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
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2026-01-02
2025-12-30
2025-12-30
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