Net2Source (N2S) ยท 8 hours ago
ServiceNow Business Analyst
United States
Full-time
Remote
Senior Level
$40/hr - $42/hr
5+ years expNet2Source Inc. is a global leader in workforce solutions, seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow's Customer Service Management solution. The role involves collaboration with teams globally and focuses on leading the implementation, managing project execution, and ensuring business engagement during testing processes.
B2BDeliveryHuman ResourcesInformation Technology
Responsibilities
Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module
Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution
Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items
Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)
Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)
Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow
Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs
Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders
Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions
Document weekly status reports and communications using Microsoft PowerPoint and Excel
Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives
Qualification
Required
5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM
Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module
Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus
Experience working on complex IT-led projects across multiple workstreams
Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations
Fluent in Spanish; proficiency in Portuguese is a plus but not required
Flexibility to work across various time zones to align with global project teams
Proven experience leading architectural reviews and engaging with relevant review boards
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase