Unify · 1 month ago
Customer Activation
New York Office
Full-time
Hybrid
Mid Level
$165K/yr - $190K/yr
3+ years expUnify is a fast-growing company focused on transforming outbound sales through a unique platform. The Customer Activation role is responsible for guiding customers from activation to renewal, ensuring deep adoption and driving revenue growth by building strong customer relationships and leveraging data to inform strategy.
Artificial Intelligence (AI)Software
Responsibilities
Own the customer journey from activation kickoff through onboarding, ensuring rapid time-to-value and deep early adoption
Run structured implementation including technical setup, enablement, play tuning, testing, and building the customer’s outbound motion
Align with stakeholders on goals, workflows, and plans that create early momentum
Guide customers post-activation through ongoing monthly touchpoints
Ensure play health, deliverability, rep usage, and outbound excellence
Identify adoption gaps quickly and put clear plans in place to course correct
Maintain a strong understanding of customer outcomes, operational needs, and evolving expectations
You are the primary strategic partner from activation through renewal
Maintain multithreading, executive alignment, and proactive communication
Influence renewal readiness by ensuring strong adoption, clear value, and measurable impact
Identify expansion opportunities based on usage, customer maturity, and emerging needs
Support or lead commercial conversations by framing value, ROI, and strategic impact
Build trusted partnerships that make upsell and renewal natural extensions of strong activation and adoption
Analyze activation scoring, customer behavior, feature adoption, and outbound performance to evaluate health and revenue potential
Flag accounts for intervention, identify expansion opportunities, and create targeted plans
Deliver insight-rich business reviews that move customers toward stronger performance and revenue outcomes
Provide Product with a tight feedback loop on friction points, feature gaps, and patterns uncovered throughout activation and lifecycle
Collaborate to prioritize improvements that strengthen experience, adoption, and renewal outcomes
Document and share insights to create repeatable wins across the customer base
Qualification
Required
3+ years in Customer Implementation, Customer Success, Account Management, Solutions, RevOps, BizOps, or similar roles in high-growth environments
Demonstrated success owning customer relationships across activation and lifecycle
Structured thinker who thrives in high-ownership environments
Excellent communicator and facilitator across executive and operational audiences
Operates with urgency, clarity, and a bias toward measurable impact
Deeply collaborative with Product, Sales, Support, and Data, while fully owning the customer relationship end to end
Motivated by customer success and the revenue outcomes it unlocks
Preferred
Experience supporting or leading renewals and expansions is a strong plus
B2B SaaS or consulting experience is a plus
Familiarity with rev ops tools like CRMs and reporting dashboards are a plus
Benefits
Comprehensive benefits, including medical, dental, vision, and 401(k) options
Company
Unify
The world’s first warm outbound platform - book 25% more pipeline with half the effort.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$69.91MKey Investors
Battery Ventures
2025-07-15Series B· $40M
2024-10-08Series A· $12M
2024-06-21Seed· $11.66M
Leadership Team
Austin Hughes
Co-Founder, CEO
Connor Heggie
Co-Founder, CTO
Recent News
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