Bassett Healthcare Network · 2 weeks ago
Ambulatory Office Assistant - Hamilton Health Center - Clinical/Lab Based
Hamilton, NY
Full-time
Onsite
New Grad, Entry Level
$17.67/hr - $26.50/hrBassett Healthcare Network is dedicated to improving patient health through innovative and patient-focused care. The Ambulatory Office Assistant III plays a crucial role as the first point of contact for patients, providing administrative and clinical support while ensuring a high-quality patient experience.
Health CareHospital
Responsibilities
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions
Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance
Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, 'How may I help you?')
Ends calls by asking patient if there is anything else we can do for them today
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met)
Available for incoming calls, maintains operator statistics at or above institution standards
Offers patients the opportunity to sign up for MyBassett on the phone
Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen
Ensures patient preferences for communication are up to date
Takes a lead in service recovery and acts as a service liaison in the moment
Acts as a trainer for incoming new staff in all reception and call handling functions
May assign daily agent assignments for telephone queues in either Amtelco or Cisco, as appropriate
Obtains all information necessary to complete the outpatient registration process
Accurate confirmation of attending PCP and Billing PCP, when appropriate
Assures correct data capture and data entry necessary for regulatory agencies and compliance requirements
Maintains required level of knowledge and proficiency in all core functions of front desk services
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations
Ensures all corrections are made in the appropriate Bassett system within 24 hours of system notifications
Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location
Offers patients the opportunity to sign up for MyBassett in person
Listens to patient’s request for an appointment, then schedules an outpatient appointment
Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient
Reminds patients that the collection of their co-pay will be expected at the time of the visit
When scheduling, utilizes all available functions to ensure that the best possible appointment selection is made
Performs edits of daily appointment schedules at the request of their supervisor
Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment
Processes electronic or written requests for urgent referrals same day
Ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care
Work the 'Incoming' and 'Outgoing' queues in your area according to departmental standards
Follow up with 'referred to' providers to ensure that patients kept their appointments
Displays ownership of the entire patient experience
Acts as a subject matter expert in scheduling functions and departmental protocols
Obtains prior approval or prior authorization as needed
Performs referral coordination including completing Open Referrals and/or referral tracking queue
Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information
Acts as a subject matter expert in electronic referral queue processes
Acts as a trainer for incoming new staff in all registration, scheduling and referral functions
Has Template Builder security and is trained to create or update provider templates as appropriate
Under direction of supervisor, runs daily operational reports, and processes those reports
Assist with monitoring referral Work queues, assigning daily queue work to staff members
Alerts supervisor when referral Queue thresholds have been exceeded
Performs chart review in preparation for providers clinic
Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment
Based on chart review, ensures all necessary equipment and supplies are available for patients visit
Prepares medication refill messages by obtaining all required information per provider and departmental guidelines
Distributes patient literature as necessary
Performs all point of care testing as necessary per department
Runs controls on point of care testing equipment and ensures log books are updated appropriately
Performs EKG’s per departmental protocol
Patient is identified using 2 identifiers, such as name and date of birth
Documents with accuracy patient work-up information
Utilizes the EMR clinical documentation system in support of patient care duties
Supports clinical scribe(s) in accordance with regulatory agency requirements
Communicates patient issues/concerns to providers
Cleans and stocks exam rooms on a daily basis or according to need
Checks medications and supplies for out-dates according to standards set forth by clinical area
Monitors supply levels to improve inventory control
Enters charges for supplies and clinical testing
Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records
Maintains job specific knowledge and proficiency
Required to attend at least 8 educational opportunities per year
Prepare a presentation for co-workers at least once annually regarding a training session that you have attended
Is trained to be a SuperUser in at least one EPIC function
Performs similar or related duties as requested or directed
Qualification
Required
Relevant work experience, required
Computer Skills
Customer Service
Time Management
Multi-Tasking
Communication
Training
Preferred
High School Diploma or GED, preferred
Experience in customer service, preferred
Medical Office Assistant or Medical Assistant, preferred
BLS certification within 6 months of date of hire
Benefits
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Company
Bassett Healthcare Network
Bassett Healthcare Network is a healthcare network providing hospital, primary care, specialty, and home health services. It is a sub-organization of Bassett Healthcare Network Research Institute.
Founded in 1922
1001-5000 employees
H1B Sponsorship
Bassett Healthcare Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (31)
2023 (45)
2022 (43)
2021 (32)
2020 (49)
Funding
Current Stage
Late StageTotal Funding
$82MKey Investors
Scriven Foundation
2022-08-25Grant· $82M
Leadership Team
Angela Belmont
Senior Vice President Chief Nurse Executive
Brandon Greene
Chief of Pediatrics
Recent News
Central New York Business Journal
2025-10-03
Central New York Business Journal
2025-09-19
Company data provided by crunchbase