ServiceNow · 1 month ago
CRM Business Development - Global Partners
United States
Full-time
Remote
Senior Level
7+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Partner Business Development professional to drive CRM initiatives with Global Partners. This role focuses on engaging partners to embed ServiceNow’s CRM technology into their strategies, ensuring measurable impact and growth through effective business development.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Global Partner Engagement & Penetration: Engage directly with ServiceNow’s global partners to ensure their business strategies and solution architectures incorporate ServiceNow’s CRM technology. Identify CRM transformation opportunities across geographies and translate them into actionable go-to-market initiatives
Strategic Influence: Guide partners in adapting their global business strategies and reference architectures to prioritize ServiceNow CRM as a driver of customer value and partner growth
Business Development & Pipeline Creation: Lead global business development initiatives to drive joint CRM pipeline creation with measurable business outcomes. Collaborate with CRM specialist sellers, regional partner teams, and global account leaders to accelerate deal execution and early customer wins
CRM Practice Expansion: Work with Global Partners to expand their CRM capabilities and align transformation strategies with ServiceNow. Guide partners through business case development, operational planning, and investment prioritization for CRM transformation
Joint Go-to-Market & Global Execution: Coordinate with global and regional marketing, sales, and operations teams to deliver campaigns, enablement sessions, and co-selling programs. Ensure CRM is embedded as a strategic component of partner offerings and solution reference architectures
Thought Leadership: Represent ServiceNow and its partners in joint industry events, executive forums, and go-to-market activities as leaders in CRM transformation
Customer Design Wins & Impact: Collaborate with partners and CRM specialists globally to secure customer design wins that validate CRM business cases. Amplify success stories to drive replication and scaling across regions and industries
Market & Partner Insights: Provide feedback and insights from the partner ecosystem to inform global CRM strategy, enablement, and investment priorities
Qualification
Required
7+ years' experience in partner business development, ISV/channel sales, or enterprise software business development at a global level
Proven success in driving partner-led transformation initiatives and developing joint business plans with measurable pipeline impact
Deep understanding of the CRM ecosystem, including systems integrators, ISVs, and hyperscaler partnerships
Experience working with the Global Partner organizations and influencing across diverse regions and business cultures
Strong ability to connect partner business models and technical architectures to CRM transformation strategies
Excellent collaboration skills across global matrixed teams—sales, marketing, and product
Strategic thinker with strong execution capability and results orientation
Exceptional communication and executive presence
Fluency in English required; additional global languages a plus
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase