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Kaiser Permanente Northwest · 1 month ago

Account Manager V, Commercial - National

Portland, OR

Full-time

Onsite

Senior Level

7+ years exp

Kaiser Permanente Northwest is seeking an Account Manager V to develop and implement complex sales and retention strategies for health insurance or workers compensation accounts. The role involves building relationships with customers and partners, driving communication, and executing strategies to meet competitive revenue and growth targets.

Hospital & Health Care

Responsibilities

Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams

Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others

Drives a positive customer experience and market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to drive contract, benefit/service, and renewal activities; demonstrating highly advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns; demonstrating a highly advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to drive engagement programs (e.g., member wellness); and providing accurate information including highly advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs and guiding others to do the same

Demonstrates commitment to KP sales and retention goals by: implementing complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs), maintaining updated Customer Relationship Management (CRM) platform, and guiding others to do the same; and driving the sustained growth and competitive position of KP in the market

Contributes to the execution of sales and renewals by: collaborating across teams to drive the RFR process for complex accounts, following established timelines and best practices; driving complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; driving task progress across functions to facilitate the negotiation of complex and/or custom contracts and pricing; and developing and implementing strategies for cross-sell and upsell to increase growth and retention

Supports internal and external communication by: driving collaboration across functions to develop account strategy; guiding the flow of information across functions to advance the process of meeting deadlines and objectives; providing highly advanced recommendations to customer channels on all aspects of health benefits/services strategy and offering; and representing the marketplace perspective to inform strategic direction and decision-making of senior leadership

Qualification

Sales StrategyAccount ManagementCustomer Relationship ManagementHealth Insurance LicenseChange ManagementMarket ResearchSales OperationsNegotiationGoal SettingMember ServiceUnderwritingPersuasion

Required

Selected candidate must reside in the Pacific Northwest

Minimum three (3) years of experience in a leadership role with or without direct reports

Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum ten (10) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field

Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire

Accident and Sickness Insurance License (Georgia) within 3 months of hire

Health Insurance License (Virginia) within 3 months of hire

Accident and Health Insurance License (Colorado) within 3 months of hire

Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire

Health Insurance License (Oregon) within 3 months of hire

Disability Insurance License (Washington) within 3 months of hire

Health Insurance License (Maryland) within 3 months of hire

Accident and Health Insurance License (California) within 3 months of hire

Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Brand Strategy; Market Research; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting